This article describes Model Context Protocol (MCP) — a standard that enables AI agents to directly interface with hotel operational systems (PMS, POS, RMS, CRM, etc.). MCP provides a unified “language” (structured JSON input/output) that tells agents what actions they can take across systems. With MCP, AI can perform tasks like modifying bookings, triggering maintenance, automating inventory, and orchestrating workflows—without bespoke integrations. The authors argue MCP shifts AI from a passive helper to an active infrastructure layer, reducing friction between tools and enabling real-time orchestration in hospitality operations.
