HTS (Hopper Technology Solutions) unveils new generative AI travel agent, HTS Assist, for airlines and travel providers
HTS (Hopper Technology Solutions) has launched HTS Assist, a fully autonomous AI travel agent for airlines and travel providers. It handles reservations, cancellations, refunds, booking changes, and disruption management via voice or chat, without human intervention in supported cases. HTS claims it speeds responses by 4×, cuts servicing costs by about 65 %, and maintains customer satisfaction levels close to human agents. HTS Assist also surfaces upsell and cross-sell opportunities (e.g. hotel bookings when flights are delayed), turning service interactions into revenue streams.